See what some of Mark Robb’s Clients say about him
Mark Robb was first introduced to Wallis 6 months ago and has since worked closely with the Board of Directors and management teams on a regular basis. To date, Mark has proved to be not only inspirational and motivational for this senior population but has also managed to really influence and challenge ways of thinking.
Mark has carried out a variety of work for us and has been extremely instrumental in the design and delivery of our in-house leadership programme. Taking courses from design to implementation, Mark has covered areas from leadership, enhancing potential to challenging and asserting. Mark has also played a huge part in helping the board to develop the brands vision and strategy.
I personally, have found Mark to be a breath of fresh air to work with. He has a great approach and a real ‘wow’ factor in his delivery and style.
Anne Secunda Brand Director, Wallis
He is a great catalyst for behavioural change. He is simply the best deliverer I have ever seen – and I have worked with a lot of the big names!
Angie Risley Management and Organisational Development Director, Whitbread plc. (Main Board)
The Spirit to Inspire programme was a great success in David Lloyd and has had a measurable impact on both member and team retention. Mark Robb’s idea of building around the Service Profit Chain gave the ideas we had discussed meaning and structure, and the ethos of DLL is built around this concept.
Mark Robb was exceptional, the support and guidance he gave us enabled all the senior managers and board members in David Lloyd the ability and the confidence to deliver and own a sustainable successful cultural change programme. The programme is woven through all the training planning and decisions we make, giving clear principles and deliverable goals. Mark is professional and hard working and I would not hesitate to recommend him.
Jane Coleman Regional Director, David Lloyd Leisure
It was the first time in 7 years that my 2 groups have given an unanimous “excellent” to any speaker – this is a great achievement.
Ivan Goldberg Chair, TEC International
Mark’s style of training is motivational, hits the mark and his method of delivery is up-beat and relevant to his audience. His delivery style is educational with examples, which people like. Our staff really enjoy his sessions, which are delivered in an interesting and fun way. He also ensures that participants are engaged in the various sessions – even the sceptics amongst them. Our Orientation programme has changed our customer experience enormously and we have received very positive feedback from both customers and staff who have noticed a demonstrable improvement in attitude and service delivery.
Mark has a real talent for striking the right chords and for engaging and involving his audience, irrespective of grade and age.
Esme Fay Head of Customer Relations for I & P, PricewaterhouseCoopers